Two years.What it covers, and what it does not.
The standard term is two years from delivery. This page explains how that term is applied and what sits outside it. The binding text is your order contract, not this page.
Covered, excluded,and the line between.
Standard term
2 years from delivery
| Part | Inside the term | Outside the term | Why the line sits there |
|---|---|---|---|
| LED modules and driver ICs | Failure in normal use | Physical impact, water ingress, over-drive | The module is the part that carries the current; most failures here are electrical or mechanical, and both are visible to an inspection. |
| Receiving cards | Failure in normal use | Damage from wiring changes made on site | Cards survive or fail with the data path; a re-wired cabinet is outside what we can vouch for. |
| Power supplies | Failure in normal use | Supply fed outside its rated input | Input range is printed on the unit. Feeding it outside that range is a specification decision, not a defect. |
| Cabinet mechanical parts | Locks, handles, seals | Damage from transport after delivery | Seals age with UV exposure; the term starts at delivery, not at first switch-on. |
| Structure and steelwork | Corrosion at welds and fixings | Load changes made after hand-over | The structure was sized for the wall we shipped. Adding to it changes the load case. |
How claims work in practice: you send the module serial and a photo, we confirm whether the part is in the shipped bill of materials, and the replacement goes out from the spare set or from the factory. The contract, not this table, decides the outcome.
2% spare modules.Before anything fails.
Fixed installation
standard share
For fixed installations we ship 2% spare modules as a share of the modules on the wall, so the first replacement does not wait on a purchase order or a production slot. Rental stock is handled differently and is agreed per contract.
It covers the first year
A wall of a few hundred modules loses single units to handling and to driver failures. 2% is sized to get through that without a shipment.
In your store, not ours
The spares travel with the order. On the day a module dies, the part is already in the building — that is the whole point of the ratio.
Not a stock commitment
We do not hold your pitch and batch in a warehouse indefinitely. Beyond the 2%, lead time applies again.
Module-level purchase
Past the spare set, replacements are quoted per module at the project price basis, with the standard lead time.
Six thingsthat end the cover.
Stated plainly,
not buried
Physical impact
Hit by equipment, cleaning gear or a vehicle. The module is broken, not failed.
Water where water should not be
Ingress through a cable gland, an unsealed joint or a cut seal. The cabinet was sealed when it left; the seal is a site responsibility after installation.
Power outside the rated input
Over-voltage, wrong phase, or a generator that swings. Protection is specified per project; it is not part of the cabinet.
Third-party repair
A module opened or re-soldered by someone else. We cannot vouch for a part we no longer recognise.
Operating beyond the rating
Brightness, temperature or refresh pushed past what the datasheet states for that build.
Consumables
Filters, fans and gaskets are wear items. Replacement parts are available; they are not a warranty claim.
If you are not sure which side of the line a failure sits on, send the photo first. We would rather tell you it is covered than have you order a part you did not need.
Six questionswe get asked first.
Answers in
one paragraph each
Not sure if it is a claim?Send the serial first.
· order or project name